Privacy Policy

Last updated: 3 August 2026

Pumpstu.co.uk is owned by Pumpstu Ltd (company number 15720078, registered office Bishop's Stortford, England), which is the data controller for personal information collected through this website.

Personal information we collect:

When you contact us through this site, we may collect your name, email address, phone number, property address (so we can attend site visits and provide quotes), and details of your enquiry or job. We also automatically collect some technical information when you browse the site, such as your browser type, approximate location, and how you interact with the pages, using cookies — see the Cookies section below.

Why we process your data:

We use your information to respond to enquiries, arrange and carry out basement pump servicing, emergency call-outs and installations, issue invoices, and keep accurate records of work carried out at your property. We do this on the basis of performance of a contract (to deliver services you've asked for), legitimate interests (responding to enquiries and keeping accurate job records), and legal obligation (keeping financial records for tax purposes).

Who we share it with:

We use ServiceM8 (job scheduling), Xero (accounting and invoicing) and Tide (business banking) to run the business, and each of these processes personal data on our behalf. Your information may be processed outside the UK by these providers, in which case appropriate safeguards apply. We do not sell your personal data to anyone.

How long we keep it:

We keep customer and job records for as long as you remain an active customer, and for 6 years afterwards to meet HMRC and accounting record-keeping requirements.

Your rights:

Under UK GDPR, you have the right to:

• Be informed about how your data is used

• Access a copy of the personal data we hold about you

• Have inaccurate data corrected

• Have your data deleted

• Restrict or object to certain processing

• Data portability

• Complain to the Information Commissioner's Office (ico.org.uk) if you're unhappy with how we've handled your data

To exercise any of these rights, contact us using the details below.

Cookies:

This website uses cookies — small files stored on your device — to keep the site working properly and, where enabled, to understand how visitors use the site. Strictly necessary cookies (needed to run the site) don't require consent. Any analytics or non-essential cookies only load once you've given consent through the cookie banner, which you can reopen at any time using the cookie settings link in the site footer.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of third-party websites, and we encourage you to read their privacy statements when you leave our site.

Information security:

We keep reasonable administrative, technical and physical safeguards to protect your information against unauthorised access, use or disclosure. However, no method of transmission over the internet is ever completely secure.

Legal disclosure:

We will disclose information we hold if required or permitted by law, such as to comply with a legal process, or where we believe in good faith that disclosure is necessary to protect our rights or someone's safety, investigate fraud, or respond to a government request.

Contact information:

For any question about this policy or your personal information, email stuart@pumpstu.co.uk or call 07562 231 755.